Refund policy

At Luxe Line Shop, we want you to be happy with your purchase. If you are not completely satisfied, we’re here to help.

We accept returns within 14 days of delivery. To be eligible, items must be unused, unworn, and returned in their original packaging. To request a return, contact us at hello@luxeline.shop with your order number and reason for return.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–7 business days.

Sale items and personal care or skincare products are final sale and cannot be returned for hygiene reasons.

If you receive a damaged, defective, or incorrect item, contact us promptly so we can review the issue and help resolve it.